Refund policy

Overview

At Kalmiq, we want you to feel confident when shopping at getkalmiq.com. Every Kalmiq order is covered by our 90-Day Money-Back Guarantee: if the product is not right for you, you may request a refund within 90 days of delivery under the conditions described below.

90-Day Money-Back Guarantee

You have 90 days from the date your order is delivered to try your Kalmiq product. If you are not satisfied, contact our support team within that period and we will arrange a return and a refund of the purchase price.

We do not charge any restocking fees. Return shipping costs are the responsibility of the customer, except where the return is due to our error — for example if you received the wrong item, a damaged item, or a defective product — in which case we cover the return.

Conditions for Returns

To be eligible for a return under the 90-Day Money-Back Guarantee:

• The request must be made within 90 days of delivery;
• The product must be complete, with all parts, accessories, and any included manuals;
• The product must not be damaged beyond normal use, materially modified, or dismantled;
• Proof of purchase, such as a receipt or order confirmation, is required;
• The return must be approved by our support team before the item is sent back.

Items returned without prior approval will not be accepted.

How to Start a Return

To request a return, please contact our support team before sending anything back:

Kalmiq
Email: support@getkalmiq.com

Please include your order number, the email address used for the purchase, and the reason for your request. Once your request has been reviewed and approved, we will provide the return address and instructions on how to send your package back.

Damages or Issues

Please inspect your order upon delivery and contact us immediately if:

• Your item is defective or damaged;
• You received the wrong item;
• Your order is missing an item.

If there is an issue with your order, please contact us at support@getkalmiq.com with your order number and clear photos of the product, packaging, and shipping label, when applicable. We will work quickly to resolve the issue at no cost to you.

Exchanges

We do not guarantee direct exchanges. The fastest way to receive the correct item is to contact us, return the product once your return is approved, and place a new order.

Refunds

We will notify you once your return has been received and inspected. If your refund is approved:

• A refund will be issued to your original payment method within 10 business days.
• Your bank, credit card provider, or payment provider may take additional time to process and post the refund to your account.

Original shipping fees, if any, are non-refundable unless otherwise required by applicable law or unless the refund is due to our error.

If more than 15 business days have passed since your refund was approved, please contact us at support@getkalmiq.com.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@getkalmiq.com. We will do our best to accommodate your request, but orders that have already been processed, packed, or handed over to a carrier cannot be cancelled. In that case, you can still use the 90-Day Money-Back Guarantee once the parcel arrives.

Statutory Rights

Nothing in this policy limits any statutory rights you may have under the consumer laws of your country of residence, including any legal right to cancel or return an order. Where local law grants you stronger rights than this policy, those rights apply.